helgrind92 · Apr 25, 2009, 10:39 PM // 22:39

used my moms credit card last night played it some last night and this morning then i got booted off and it said permanent ban for fraudulent payment.

Mr. G · Apr 25, 2009, 10:59 PM // 22:59

Did you check if the payment went through?

Best you can do is contact support:

http://uk.support.ncsoft.com/

Crom The Pale · Apr 25, 2009, 11:02 PM // 23:02

Ask your mom if she put a stop to the payment.

majikmajikmajik · Apr 26, 2009, 12:11 AM // 00:11

and thats why, they need a customer support phone line. for stuff like this, not in game stuff heh.

veteran_player · Apr 26, 2009, 12:15 AM // 00:15

Dude I feel for you and I am sorry and it's tue the store has issues and it is also true that support will resolve them fairly (tho without any kind of apology for the inconvenience) but I just have to say it..........

ROTFLMFAO!

Sorry man and very good luck to you.

Snograt · Apr 26, 2009, 12:17 AM // 00:17

Judging by the "mom", I'd say he's not in the UK, Mr. G

Try http://www.plaync.com/us/support/

Fanita · Apr 26, 2009, 01:27 AM // 01:27

Wait he never said where he bought it from. Did you buy it from the Guild Wars store or off something like eBay?

helgrind92 · Apr 26, 2009, 03:12 AM // 03:12

Quote:

Originally Posted by Fanita

Wait he never said where he bought it from. Did you buy it from the Guild Wars store or off something like eBay?

i got it from the online store, and i sent in a thing to the support team like 12 hours ago and still no reply.

Fanita · Apr 26, 2009, 03:17 AM // 03:17

hmm that sucks then. hope it gets worked out for the better

Commander Ryker · Apr 26, 2009, 12:43 PM // 12:43

They are very slow responding, you'll probably hear something from them by monday or so.

Hollygen · Apr 26, 2009, 03:46 PM // 15:46

Quote:

Originally Posted by helgrind92

i got it from the online store, and i sent in a thing to the support team like 12 hours ago and still no reply.

Given the effect the new update has had on NCSoft's site at the moment you could experience a little delay in getting a response from support, but they will get to you

G_MAGNUS · Apr 26, 2009, 08:52 PM // 20:52

Also, some the security on some cards will not allow the online store to process payment without prior notice. I have one such card, the payment for online store was processed outside US, and it triggered an automatic stop payment on it. So your mom might have to look at this if support tells you that the payment was cancelled by the credit card.

Apr 25, 2009, 10:39 PM // 22:39	#1
helgrind92 Pre-Searing Cadet Join Date: Apr 2009	bought GW trilogy online then got perma banned for fraudulent payment used my moms credit card last night played it some last night and this morning then i got booted off and it said permanent ban for fraudulent payment.

Apr 26, 2009, 12:17 AM // 00:17	#6
Snograt rattus rattus Join Date: Jan 2006 Location: London, UK GMT??0 ??1hr DST Guild: [GURU]GW [wiki]GW2 Profession: R/	Judging by the "mom", I'd say he's not in the UK, Mr. G Try http://www.plaync.com/us/support/ __________________ Si non confectus, non reficiat

Apr 25, 2009, 10:59 PM // 22:59	#2
Mr. G Desert Nomad Join Date: Jul 2006 Location: S. Wales Profession: Mo/Me	Did you check if the payment went through? Best you can do is contact support: http://uk.support.ncsoft.com/

Apr 25, 2009, 11:02 PM // 23:02	#3
Crom The Pale Furnace Stoker Join Date: Nov 2006 Guild: Ageis Ascending Profession: W/	Ask your mom if she put a stop to the payment.

Apr 26, 2009, 12:11 AM // 00:11	#4
majikmajikmajik Wilds Pathfinder Join Date: Aug 2007 Location: SATown~Tx Guild: Guild Hopper! Profession: R/	and thats why, they need a customer support phone line. for stuff like this, not in game stuff heh.

Apr 26, 2009, 12:15 AM // 00:15	#5
veteran_player Ascalonian Squire Join Date: Nov 2006 Guild: ATF Profession: N/	Dude I feel for you and I am sorry and it's tue the store has issues and it is also true that support will resolve them fairly (tho without any kind of apology for the inconvenience) but I just have to say it.......... ROTFLMFAO! Sorry man and very good luck to you.

Apr 26, 2009, 01:27 AM // 01:27	#7
Fanita Lion's Arch Merchant Join Date: May 2008 Profession: W/P	Wait he never said where he bought it from. Did you buy it from the Guild Wars store or off something like eBay?

Apr 26, 2009, 03:17 AM // 03:17	#9
Fanita Lion's Arch Merchant Join Date: May 2008 Profession: W/P	hmm that sucks then. hope it gets worked out for the better

Apr 26, 2009, 12:43 PM // 12:43	#10
Commander Ryker Site Contributor Join Date: Jun 2005 Profession: R/	They are very slow responding, you'll probably hear something from them by monday or so.

Apr 26, 2009, 08:52 PM // 20:52	#12
G_MAGNUS Lion's Arch Merchant Join Date: Oct 2005 Guild: La Legion Del Dragon [LD] Profession: W/	Also, some the security on some cards will not allow the online store to process payment without prior notice. I have one such card, the payment for online store was processed outside US, and it triggered an automatic stop payment on it. So your mom might have to look at this if support tells you that the payment was cancelled by the credit card.